POLICIES

 

Return Policy

 

• NO CASH OR CREDIT CARD REFUNDS

 

• WE GUARANTEE OUR CDs, DVDs & GAMES TO BE FREE OF DEFECTS FOR 30 DAYS FROM THE DATE OF PURCHASE.

 

• Items are guaranteed for 30 days against DEFECTS ONLY

 

• Returns are accepted based upon the defective condition of the merchandise – not the content or previous ownership of the item.

 

• ORIGINAL RECEIPT AND STATE ID REQUIRED.

 

• ONLY DEFECTIVE items will be repaired or replaced with another copy of the SAME TITLE. Store Credit or an exchange for another item will ONLY be issued if a replacement copy of that item is not available.

 

• ALL CLEARANCE ITEMS ARE AS/IS AND ALL SALES FINAL – REPAIRS ONLY.

 

• Opened “NEW” items will only be replaced with a copy of the SAME TITLE. If a replacement copy of a “NEW” item is not available in the store at that time, a store credit will be issued for that item and a replacement copy will be ordered.

 

• Unopened “NEW” items may be exchanged for another item or returned for STORE CREDIT ONLY.

 

• Listening Stations are provided to ensure your satisfaction with music purchases.

 

 

 

Special Orders

 

• Special Orders of CDs, DVDs, and Videogames are available at all of our store locations.

 

• Pre-payment may be necessary for certain types of products.

 

• Special Orders usually arrive within seven business days. Items that are back-ordered will take longer.

 

 

 

Buying Policies

 

• You must have a valid government issued ID to sell us merchandise.

 

• All customers selling merchandise to us are required to sign a Record Of Purchase form with the following information: Name, ID #, Number of Units Sold, Dollar Amount Paid and Signature.

 

• We reserve the right to issue a check as payment when the total dollar amount purchased exceeds the minimum cash requirements of our stores.

 

• Customers buying merchandise from us may be served while we process your buy. We appreciate your patience.

 

• We do not buy merchandise that is known to be or represented as stolen.